Account Deletion

Delete your account in the app

Mobile (iOS / Android):

• Open the app and sign in.
• Go to Menu → Profile (bottom tab).
• Scroll to Delete account and confirm when prompted.

Web:

• Sign in at your Convoia Reviews web dashboard.
• Go to Profile → Password & security.
• Use Delete account and confirm in the dialog.

What we delete

When you delete your account, we remove or deactivate, as applicable:

• Your user profile and login credentials (including refresh tokens)
• Team members under your account
• Business locations and linked review/SMS configuration
• Chat and message history stored in our platform
• SMS templates and notification alert settings
• Provisioned messaging phone numbers tied to your account (released from our system)
• Push notification device tokens stored on your user record
• Your subscription record in our application database
• Open refund requests associated with your user ID

What may be retained

Certain records may be kept for legal, tax, fraud prevention, or billing compliance, including anonymized or minimal billing audit logs, payment processor records (authorized web payment processors, Apple, Google), and support correspondence you sent us. These are retained only as long as required by law and our Privacy Policy.

Subscriptions and billing

• Web Subscriptions: If you subscribed on the web, we attempt to schedule cancellation at the end of your current billing period when you delete your account. Verify status in your email or web billing portal if you subscribed outside the app.
• Apple App Store: Subscriptions purchased through Apple must be cancelled in Settings → Apple Account → Subscriptions. Deleting your Convoia account does not automatically stop Apple billing.
• Google Play: Subscriptions purchased through Google Play must be cancelled in Play Store → Payments & subscriptions. Deleting your Convoia account does not automatically stop Google Play billing.

You are responsible for cancelling store subscriptions to avoid future charges after account deletion.

Timeline

Account deletion is processed as soon as you confirm in the app or on the web. Most data is removed within 24 hours. Backups and billing archives may take up to 30 days to fully purge from secondary systems, consistent with our retention schedule.

Need help?

If you cannot access the app, email success@convoia.com from the address on your account with the subject line "Account deletion request", or use our contact form. We will verify ownership before processing manual deletion.

Last updated: May 22, 2026