Help Center
Getting Started
What exactly is CONVOIA REVIEWS?
CONVOIA REVIEWS consolidates customer reviews from Google, Facebook, Yelp, and more into a single dashboard.
Is CONVOIA REVIEWS right for my business?
Yes. Perfect for small, medium, and enterprise-level businesses.
What information do I need to get started?
Email, business details & review platform logins.
How do I set up my account?
Connect your review platforms from the onboarding screen.
How do I get started?
Follow the step-by-step onboarding wizard.
What is your money-back guarantee?
You can use Convoia Reviews risk-free with our 60-day money-back guarantee—if you’re not satisfied, request a refund within your first 60 days.
Features & Functionality
How do I generate more customer reviews?
Use SMS/email review request automation.
What kind of analytics and reports are available?
Insights include trends, performance, sentiment & more.
How will I be notified of new reviews?
Instant real-time dashboard alerts and email notifications.
Which review sites can I manage?
Google, Facebook, Yelp, TripAdvisor, Bing & more.
Can I respond to reviews from within the platform?
Yes — reply to reviews directly from the dashboard.
Can multiple users from my team access our account?
Yes, you can add unlimited team members.
Billing & Account Management
What pricing plans do you offer?
Multiple flexible subscription plans available.
How can I find my past invoices?
Go to Billing → Invoice History.
How do I upgrade or downgrade my plan?
Change plans anytime under Billing.
What payment methods do you accept?
Debit/Credit Cards, ACH, Bank Payments.
Where can I find my invoices?
Available anytime under Billing → Invoice History.
What is your cancellation policy?
Cancel anytime — no long-term commitment.
Support & Troubleshooting
A review platform isn't syncing. What should I do?
Reconnect the platform or contact support.
How do I reset my password?
Use the Forgot Password option from login.
Do you offer personalized onboarding sessions?
Yes — training available on request.
Why is a new review not showing in my dashboard?
Some review sites delay syncing fresh reviews.
What are your support team’s hours?
Monday – Friday, 9 AM to 6 PM (Business Hours).
How can I suggest a new feature or integration?
Email support: success@convoia.com
How do I delete my account?
Go to Profile → Password & security → Delete account, or read our Account deletion policy. Cancel store or web subscriptions separately in your store or billing settings.
Get Technical Support
Still have questions?
For personalized technical support, please contact our team directly by emailing success@convoia.com. We guarantee a response from our specialists within 24 business hours to help resolve your issue.